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Data protection

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Copyright and image rights

All components of this website, insofar as they may be the subject of industrial property rights, are protected in favor of the Tourismusverband Franken e.V. as the rights holder. Any use and/or adoption and/or linking or other use, in whole or in part, against payment or free of charge, private or commercial, is only permitted with the express prior written consent of the Tourism Association. Violations of the law will be prosecuted by the tourism association under civil and criminal law.

General legal information

Please note that only in the case of contracts for package offers (package travel contracts), but not for pure accommodation bookings, there is a general, statutory right of withdrawal of the guest/traveler in accordance with § 651 i BGB.

In particular, it is pointed out that although contracts concluded via the Internet or by e-mail are contracts in so-called distance selling, there is no right of withdrawal of the guest according to the statutory provisions (§ 312 b Distance Selling Contracts, para. (3) item 6) if the subject of the contract is the provision of services in the areas of accommodation, transportation, delivery of food and beverages and leisure activities and these contractual services are to be provided by the provider at a specific time or within a precisely specified period.

When booking accommodation, there is no free right of withdrawal of the guest after binding conclusion of the contract, which can also be made orally or by telephone! The accommodation provider can demand cancellation fees according to the legal regulations even if this is not explicitly regulated in the corresponding terms and conditions!

Accommodation offers, packages and events, which are determined on the basis of certain search parameters, are listed randomly or in alphabetical order. The listing displayed to the customer does not constitute a recommendation by the Franconia Tourist Board or Franconia Tourism Marketing GmbH regarding the quality of the service to be provided by the supplier.

Information on dispute resolution procedures before a consumer arbitration board:
We are not obligated or willing to participate in a dispute resolution procedure before a consumer arbitration board for the settlement of disputes with consumers.

Links

The external links to third-party offers within the scope of the above-mentioned domain lead to contents of the respective providers and are not those of the responsible persons of the above-mentioned domain. These corresponding references are recognizable as such from the context or are marked separately. We have no influence whatsoever on the content provided there and do not adopt it as our own through the links. In particular, we expressly distance ourselves from the statements that can be called up there. A responsibility can only be established if we have knowledge of legal violations and it is technically possible and reasonable for us to prevent their use (§ 5 paragraph 2 TDG / MDStV). We have checked the external content for possible legal infringements to an extent that is reasonable for us. Infringements of copyrights, trademark rights or personal rights or violations of competition law on the websites of the third-party providers were not apparent and are not known to us, nor are any criminal offences being committed there.

Privacy policy

In this privacy policy, we inform you about the processing of personal data when using our website.

Personal data is information that relates to an identified or identifiable person. This primarily includes information that allows conclusions to be drawn about your identity, for example your name, telephone number, address or e-mail address. Statistical data that we collect, for example, when you visit our website and that cannot be linked to your person do not fall under the concept of personal data.

You can print or save this privacy policy by using the usual functionality of your browser.

Contact

The contact person and so-called controller for the processing of your personal data when visiting this website within the meaning of the EU General Data Protection Regulation (GDPR) is the Tourismusverband Franken e.V., Pretzfelder Straße 15, 90425 Nuremberg, Germany, phone: +49 (0) 911 94151 - 0, e-mail: info@frankentourismus.de.

Calling our website / access data

Each time you use our website, we collect the access data that your browser automatically transmits to enable you to visit the website. The access data includes in particular:

  • IP address of the requesting device;
  • Date and time of the request;
  • Address of the website accessed and the requesting website;
  • Information about the browser used and the operating system;
  • Online identifiers (e.g. device identifiers, session IDs).


The data processing of these access data is necessary to enable the visit of the website and to ensure the permanent functionality and security of our systems. The access data is also temporarily stored in internal log files for the purposes described above, in order to compile statistical information about the use of our website, to further develop our website with regard to the usage habits of our visitors (e.g., if the proportion of mobile devices used to access the pages increases) and to generally maintain our website administratively. The legal basis is Art. 6 para. 1 p. 1 lit. b DSGVO.

The information stored in the log files does not allow any direct conclusions to be drawn about your person; in particular, we only store the IP addresses in shortened, anonymized form. The log files are stored for 30 days and archived after subsequent anonymization.

Orders

In the case of an order process (e.g. when ordering brochures), we collect mandatory data necessary for the processing of the contract:

  •  Salutation;
  •  First and last name;
  •  address.


Optionally, information such as e-mail address or telephone number are possible, so that we can contact you in case of queries also on these ways. The legal basis for the processing is Art. 6 para. 1 p. 1 lit. b DSGVO.

Events, photos and videos

If you register for one of our events, we will process the information you provide in the input fields solely for the purpose of running the event (e.g. to enable your participation and to create lists of participants or name badges). The legal basis for this data processing is Art. 6 para. 1 lit. b) DSGVO and Art. 6 para. 1 lit. f) DSGVO to protect our legitimate interests in conducting the event accordingly.

It may happen that we take photos and videos at an event in order to document the event and use them for promotional external presentation (e.g. at events, in info materials, on websites or social media fan pages). If you do not wish to appear in the recordings, you can inform us of this at any time. The legal basis for this data processing is Art. 6 para. 1 lit. a) DSGVO, insofar as the processing is based on your consent, Art. 6 para. 1 lit. b) DSGVO, insofar as the processing is necessary for the performance of contracts and the exercise of rights, as well as Art. 6 para. 1 lit. f) DSGVO for the protection of our legitimate interests to create and use the photos and videos.

Newsletter

You have the option to order our newsletters (e.g. press service), in which we will inform you regularly about innovations to our products and promotions.

For ordering our newsletters we use the so-called double opt-in procedure, i.e. we will only send you newsletters by e-mail if you confirm in our notification e-mail by clicking on a link or by replying to the e-mail that you are the owner of the e-mail address provided.

If you confirm your e-mail address, we will store your e-mail address, the time of registration and the IP address used for registration until you unsubscribe from the newsletter. The storage serves the sole purpose of sending you the newsletter and to be able to prove your registration. You can unsubscribe from the newsletter at any time. A corresponding unsubscribe link can be found in every newsletter. A message to the contact details provided above or in the newsletter (e.g. by e-mail or letter) is of course also sufficient for this purpose. The legal basis for the processing is your consent pursuant to Art. 6 Para. 1 lit. a DSGVO.

We use standard market technologies in our newsletters to measure interactions with the newsletters (e.g. opening of the email, links clicked). We use this data in pseudonymous form for general statistical evaluations and for the optimization and further development of our content and customer communication. This is done with the help of small graphics embedded in the newsletters (so-called pixels). The data is collected exclusively pseudonymously and is also not linked to your other personal data. The legal basis for this is our aforementioned legitimate interest pursuant to Art. 6 (1) p. 1 lit. f DSGVO.

We want to share content that is as relevant as possible for our customers via our newsletter and better understand what readers are actually interested in. If you do not want the analysis of usage behavior, you can unsubscribe from the newsletters or disable graphics by default in your email program. The data on interaction with our newsletters is stored pseudonymously for 30 days and then completely anonymized.

Use of own cookies

For some of our services, it is necessary that we use so-called cookies. A cookie is a small text file that is stored on your device by the browser. Cookies are not used to run programs or download viruses onto your computer. The main purpose of our own cookies is rather to provide an offer tailored specifically to you and to make the use of our services as time-saving as possible.

Most browsers are set to accept cookies by default. However, you can adjust your browser settings so that cookies are rejected or stored only after prior consent. If you reject cookies, not all of our offers can work for you without problems.

We use our own cookies in order to provide you with a more comfortable and individualized use of our website. These services are based on our aforementioned legitimate interests, legal basis is Art. 6 para. 1 p. 1 lit. f DSGVO.

In addition, we also use cookies and comparable technologies (e.g. web beacons) from partners for analysis and marketing purposes. This is described in more detail in the following sections.

Use of cookies and comparable technologies for analysis purposes

In order to improve our website, we use cookies and comparable technologies (e.g. web beacons) for statistical collection and analysis of general usage behavior based on access data. We also use analytics services to evaluate the use of our various marketing channels.

The legal basis for the data processing described in the following section is Art. 6 (1) p. 1 lit. f DSGVO, based on our legitimate interest in the needs-based design and continuous optimization of our website.

In the following listing of the technologies we use, you will also find information in each case on the options for objecting with regard to our analysis measures by means of a so-called opt-out cookie. Please note that after deleting all cookies in your browser or the subsequent use of another browser and/or profile, an opt-out cookie must be set again.

Data sharing

The data collected by us will only be passed on if:

  • you have given your express consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO;
  • the disclosure is necessary in accordance with Art. 6 (1) p. 1 lit. f DSGVO for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding legitimate interest in not having your data disclosed;
  • we are legally obliged to disclose your data according to Art. 6 para. 1 p. 1 lit. c DSGVO; or
  • this is legally permissible and necessary according to Art. 6 para. 1 p. 1 lit. b DSGVO for the processing of contractual relationships with you or for the implementation of pre-contractual measures that take place at your request.


Part of the data processing may be carried out by our service providers. In addition to the service providers mentioned in this privacy policy, this may include, in particular, data centers that store our website and databases, IT service providers that maintain our systems, and platforms for online booking of accommodation businesses or mailing providers. If we pass on data to our service providers, they may only use the data to perform their tasks. The service providers have been carefully selected and commissioned by us. They are contractually bound to our instructions, have appropriate technical and organizational measures in place to protect the rights of the data subjects, and are regularly monitored by us.

Duration of storage

In principle, we store personal data only as long as necessary to fulfill contractual or legal obligations for which we collected the data. Thereafter, we delete the data immediately, unless we still need the data until the expiry of the statutory limitation period for evidence purposes for claims under civil law or due to statutory retention obligations.

For evidentiary purposes, we must retain contractual data for three years from the end of the year in which the business relationship with you ends. Any claims become statute-barred at this point at the earliest in accordance with the standard statutory limitation period.

Even after this, we still have to store some of your data for accounting reasons. We are obliged to do so because of legal documentation obligations that may arise from the German Commercial Code, the German Fiscal Code, the German Banking Act, the German Money Laundering Act and the German Securities Trading Act. The periods specified there for the retention of documents are two to ten years.

Your rights

You have the right to request information about the processing of your personal data by us at any time. When providing information, we will explain the data processing to you and provide you with an overview of the data stored about your person.

If any data stored by us is incorrect or no longer up to date, you have the right to have this data corrected. You can also request the deletion of your data. If deletion is exceptionally not possible due to other legal provisions, the data will be blocked so that it is only available for this legal purpose.

You can also have the processing of your data restricted, for example, if you believe that the data we have stored is incorrect.

You also have the right to data portability, which means that we will provide you with a digital copy of the personal data you have provided to us upon request.

To exercise your rights described here, you can contact us at any time using the contact details above. This also applies if you wish to receive copies of guarantees demonstrating an adequate level of data protection.

In addition, you have the right to object to data processing based on Art. 6(1)(e) or (f) DSGVO. Finally, you have the right to complain to the data protection supervisory authority responsible for us. You can assert this right at a supervisory authority in the member state of your residence, your workplace or the location of the alleged infringement. In Nuremberg, our headquarters, the competent supervisory authority is: Bavarian State Office for Data Protection Supervision, postal address: P.O. Box 606, 91511 Ansbach.

Right of revocation and objection

In accordance with Article 7 (2) DSGVO, you have the right to withdraw your consent at any time. This has the consequence that we no longer continue the data processing based on this consent for the future. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

Insofar as we process your data on the basis of legitimate interests pursuant to Art. 6(1)(f) DSGVO, you have the right to object to the processing of your data pursuant to Art. 21 DSGVO and to provide us with reasons that arise from your particular situation and which, in your opinion, argue for an overriding of your interests worthy of protection. If it concerns an objection to data processing for direct marketing purposes, you have a general right of objection, which will also be implemented by us without giving reasons.

If you wish to exercise your right of revocation or objection, it is sufficient to send an informal message to the contact details above.

Data security

We maintain current technical measures to ensure data security, in particular to protect your personal data from risks during data transmissions and from third parties gaining knowledge. These are adapted to the current state of the art in each case. To secure the personal data you provide on our website, we use Transport Layer Security (TLS), which encrypts the information you enter.

Changes to the privacy policy

We occasionally update this privacy policy, for example, when we adapt our website or when legal or regulatory requirements change.

© TVF - Version: 1.1 / Status: May 2019

Contact

You have various options for contacting us. This includes the contact form. In this context, we process data exclusively for the purpose of communicating with you.

The legal basis is Art. 6 para. 1 p. 1 lit. b DSGVO, insofar as your information is required to answer your inquiry or to initiate or execute a contract, and otherwise Art. 6 para. 1 p. 1 lit. f DSGVO due to our legitimate interest that you contact us and we can answer your inquiry.

The data we collect when you use the contact form will be automatically deleted after we have fully processed your request, unless we still need your request to fulfill contractual or legal obligations (see section "Duration of Storage").

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). According to Google, the contact for all data protection issues is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses cookies and similar technologies to analyze and improve our website based on your user behavior. Google will process the information obtained for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. The data generated in this context may be transferred by Google to a server in the USA for evaluation and stored there.

We have made the following data protection settings for Google Analytics:

  • IP anonymization (shortening of the IP address before evaluation so that no conclusions can be drawn about your identity).
  • Automatic deletion of old logs / limitation of the storage period
  • Deactivated Measurement Protocol
  • Deactivated cross-page tracking (Google signals)
  • Disabled data sharing with other Google products and services


The following data is processed by Google Analytics:

  • Anonymized IP address;
  • Referrer URL (previously visited page);
  • Pages viewed (date, time, URL, title, time spent);
  • Downloaded files;
  • Clicked links to other websites;
  • Achievement of specific goals (conversions), if applicable;
  • Technical information: Operating system; Browser type, version and language; Device type, brand, model and resolution;
  • Approximate location (country and city, if applicable, based on anonymized IP address).


Google Analytics sets the following cookies for the indicated purpose with the respective storage period:

  • "_ga" for 2 years and "_gid" for 24 hours (both used to recognize and distinguish website visitors by a user ID);
  • "_gat" for 1 minute (to reduce requests to Google servers);
  • "IDE" for 13 months, if applicable (third-party cookie to recognize and distinguish website visitors by a user ID, to record interaction with advertisements and in the context of playing out personalized advertisements).


We have concluded an order processing agreement with Google for the use of Google Analytics as well as standard contractual clauses in the event that personal data is transferred to the USA or other third countries.

You can find more information on this in Google's privacy policy.

Google Analytics 4

Our website uses the Google Analytics 4 service ("Google Analytics"), which is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland for persons from Europe, the Middle East and Africa (EMEA) and by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (together "Google") for all other persons.

Google Analytics uses JavaScript and pixels to read information on your terminal device and cookies to store information on your terminal device. This is used to analyze your usage behavior and improve our website. We will process the information obtained to evaluate your use of the website and to compile reports on website activities for the website operators. The data generated in this context may be transferred by Google to a server in the USA for evaluation and stored there.

As part of the evaluation, Google Analytics 4 also uses artificial intelligence such as machine learning for automated analysis and enrichment of the data. This is done in particular for forecast metrics on the future behavior of visitors based on structured event data, such as the predicted turnover, the probability of purchase and the probability of churn. The forecast metrics can also be used for forecast target groups. To learn more, visit: https://support.google.com/analytics/answer/9846734. In addition, Google Analytics 4 models conversions where insufficient data is available to optimize analysis and reports. Find out more at: https://support.google.com/analytics/answer/10710245. Data evaluations are automated using artificial intelligence or based on specific individually defined criteria. You can find out more about this at: https://support.google.com/analytics/answer/9443595.

We have made the following data protection settings for Google Analytics:

  • IP anonymization (shortening of the IP address before evaluation);
  • Automatic deletion of old visit logs by limiting the storage period to 2 months;
  • No reset of the retention period in case of new activity;
  • Disabling the collection of accurate location and position data;
  • Disabled collection of accurate device data;
  • Disabled cross-device and cross-page tracking (Google Signals);
  • Disabled data sharing with other Google products and services, benchmarking, technical support, account manager.


The following data is processed by Google Analytics:

  • IP address;
  • User ID and device ID;
  • Referrer URL (previously visited page);
  • Pages viewed (date, time, URL, title, time spent);
  • Downloaded files;
  • Clicked links to other websites;
  • Achievement of specific goals (conversions), if applicable;
  • Technical information: Operating system; Browser type, version and language; Device type, brand, model and resolution;
  • Approximate location (country and city, if applicable, based on anonymized IP address).

  • Optimized Analytics:


"We have enabled optimized analytics in Google Analytics. As a result, in addition to page views, additional events and interactions of visitors such as scrolling activity on the page, clicks on external links, searches on the website, interaction with videos, and downloads of files are recorded and evaluated with regard to various parameters. For more information, please visit: https://support.google.com/analytics/answer/9216061?hl=de."

  • Advertising function / personalized ads:


"As part of Google Analytics, we also use the advertising function for personalized ads. This allows us to personalize our advertisements in Google Ads according to your usage behavior and interests. These personalized ads are only created and played out in German-speaking countries (DACH). For more information, please visit: https://support.google.com/analytics/answer/9626162."


Google Analytics sets the following cookies for the specified purpose with the respective storage period:

  • "_ga" (2 years), "_gid" (24 hours): Recognition and differentiation of visitors by a user ID;
  • "_ga_[GA-ID]" (2 years): Retention of the information of the current session;
  • "_gac_gb_[GA-ID]" (90 days): Retention of campaign-related information and link to Google Ads Conversion Tracking, if applicable;
  • "IDE" (13 months), if applicable: Recognition and differentiation of visitors by a user ID, recording of interaction with advertising, playing out personalized advertising.


For more information about Google Analytics 4 cookies, please visit: https://support.google.com/analytics/answer/11397207?hl=de.

The legal basis for this data processing is your consent pursuant to Art. 6 Para. 1 lit. a DSGVO. Access to and storage of information in the end device is then based on the implementation laws of the ePrivacy Directive of the EU member states, in Germany according to Section 25 (1) TTDSG.

We have concluded an order processing agreement with Google Ireland Limited for the use of Google Analytics. In the event that personal data is transferred from Google Ireland Limited to the USA, Google Ireland Limited and Google LLC have concluded standard contractual clauses (Implementing Decision (EU) 2021/914, Module 3) pursuant to Art. 46 (2) lit. c DSGVO. In addition, we also obtain your express consent for the transfer of your data to third countries pursuant to Art. 49 (1) lit. a DSGVO.

For more information, please see Google's privacy policy: https://support.google.com/analytics/answer/6004245.

External Media

We also use other external media, such as embedded videos.

The legal basis for this is - unless otherwise stated - your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO, which you give via the cookie banner or with the respective tool itself by individually allowing its use via a banner (overlay) placed above it. For the revocation of your consent, see section "Revoking your consent or changing your selection". In the event that personal data is transferred to the USA or other third countries, your consent expressly extends to the transfer of data (Art. 49 (1) p. 1 lit. a DSGVO). Please refer to the section "Data transfer to third countries" for the associated risks.

YouTube-Videos

We have embedded videos in our website that are stored on YouTube and can be played from our websites if you have consented. YouTube is a multimedia service of YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA ("YouTube"), a group company of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

The legal basis for the data processing is Art. 6 para. 1 p. 1 lit. f DSGVO, based on our legitimate interest in the presentation of our video content.

By visiting our website, YouTube and Google receive the information that you have accessed the corresponding subpage of our website. This occurs regardless of whether you are logged in to YouTube or Google or not. YouTube and Google use this data for the purposes of advertising, market research and demand-oriented design of their websites. If you call up YouTube on our website while logged into your YouTube or Google profile, YouTube and Google can also link this event to the respective profiles. If you do not want the association, it is necessary that you log out of Google before calling up our website.

In addition to revoking your consent, you also have the option of deactivating personalized advertising in Google's advertising settings. In this case, Google will only display non-individualized advertising.

You can find more information in Google's privacy policy, which also applies to YouTube.

Online presence in social networks

We maintain online presences in social networks in order to communicate there with customers and interested parties, among others, and to provide information about our services and offers.

The users' data is generally processed by the social networks concerned for market research and advertising purposes. In this way, usage profiles can be created based on the interests of the users. For this purpose, cookies and other identifiers are stored on the users' computers. Based on these usage profiles, for example, advertisements are then placed within the social networks but also on third-party websites.

As part of the operation of our online presences, it is possible that we can access information such as statistics on the use of our online presences, which are provided by the social networks. These statistics are aggregated and may include, in particular, demographic information and data on interaction with our online presences and the posts and content distributed via them. For details and links to the data of the social networks that we as operators of the online presences can access, please refer to the list below.

The legal basis for the data processing is Art. 6 para. 1 p. 1 lit. f DSGVO, based on our legitimate interest in effectively informing users and communicating with users, or Art. 6 para. 1 p. 1 lit. b DSGVO, in order to stay in contact with and inform our customers and to carry out pre-contractual measures with future customers and interested parties.

For the legal basis of the data processing carried out by the social networks on their own responsibility, please refer to the data protection notices of the respective social network. The links below also provide you with further information on the respective data processing as well as the options to object.

We would like to point out that data protection requests can be asserted most efficiently with the respective provider of the social network, as only these providers have access to the data and can take appropriate measures directly. Below is a list with information on the social networks on which we operate online presences:

Twitter

Twitter (Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 Irland)


Data protection: https://twitter.com/de/privacy

Opt-Out: https://twitter.com/personalization.

Jörg Hentschel